Refund policy

At VANTOR, we want you to shop with confidence. If you’re not completely satisfied with your order, you may request a return within 30 days of receiving your item.

Returns

To be eligible for a return, your item must be:

  • unused and unworn
  • in its original condition
  • returned in the original packaging
  • accompanied by proof of purchase

Because our products are personal accessories, we cannot accept returns on items that show signs of wear, damage caused after delivery, or items returned without their original packaging.

Non-returnable items

We do not accept returns for:

  • items that have been worn, used, or damaged after delivery
  • items returned in a condition that is not suitable for resale
  • gift cards
  • final sale or clearance items, if marked as non-returnable at the time of purchase

Damaged, faulty, or incorrect items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue. If approved, we will offer a replacement, refund, or other suitable resolution at no extra cost to you.

Return shipping

Customers are responsible for return shipping costs unless the item is damaged, faulty, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Refunds

Once your return is received and inspected, we will notify you if your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to process and post the refund.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need help with an exchange, please contact us before sending anything back.

How to start a return

To request a return, please contact us at:

[your email address]

Please include your order number and reason for return in your message. If your return is approved, we will provide return instructions.

Order cancellations

If you need to cancel or change your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we may be able to cancel or update it. Once an order has been shipped, it must follow the standard return process.